DEOS Partners with Thrumble AI to Transform Customer Support with Next-Generation AI Voice Ticketing

Taunton UK, 5^th August 2026 — DEOS (www.ukdeos.com), a leader in innovative medical imaging and connectivity solutions, today announced a strategic partnership with Thrumble AI (thrumble.ai), an innovator in automated workflow and AI voice technologies.

Through this collaboration, DEOS is deploying an intelligent, AI-driven voice agent developed by Thrumble AI to streamline how customer service issues are reported, logged, and resolved.

Traditionally, logging technical support requests required customers to wait on hold or manually fill out ticketing forms. Under the new partnership, Thrumble AI’s conversational voice agent will handle incoming support calls around the clock.

The voice agent engages callers in natural, human-like dialogue, gathers essential details regarding the issue, and instantly ingests the structured information directly into DEOS’s core ticketing system.

This automation yields immediate benefits for DEOS clients:

• Zero Wait Times: Customers connect instantly with an AI voice agent capable of handling multiple concurrent calls without placing callers on hold.

• Automated Ticket Creation: Key diagnostic details are transcribed and logged into a service ticket automatically, reducing administrative friction and human error.

• Faster Escalation & Resolution: Support engineers receive structured, context-rich tickets instantly, allowing them to jump straight into problem-solving rather than manual intake.

• 24/7 Availability: Issues can be logged reliably at any time, day or night.

Viv Barrett, Managing Director, DEOS Consultancy, said, "Our primary focus at DEOS has always been delivering reliable, high-performance support to our clients. By partnering with Thrumble AI, we are eliminating the frustration of phone queues and manual reporting. Customers get their issues logged in seconds, and our engineering team can focus immediately on resolution."

How It Works for DEOS Customers

1. Call the Dedicated Support Line: Customers dial the updated DEOS service number:  0204 6528057

2. Describe the Issue Naturally: Speak directly to the Thrumble AI voice agent just as you would with a support desk representative.

3. Instant Ticket Ingestion: The agent processes the conversation, captures critical data, and instantly creates a priority-ranked ticket in the DEOS support platform.

4. Swift Engineer Dispatch: A DEOS technician is notified immediately with full context to address the issue.

About DEOS

DEOS (www.ukdeos.com) provides secure managed connectivity, data management, and specialised technology support services. DEOS empowers organisations across the UK with dependable infrastructure, fast response times, and robust operational solutions.

About Thrumble AI

Thrumble AI (thrumble.ai) specialises in intelligent automation solutions that streamline complex business processes. Leveraging advanced conversational AI and automated workflow integrations, Thrumble AI helps businesses enhance efficiency, lower operational overhead, and elevate customer satisfaction.